We’re open 9am - 5pm
Monday to Friday, excluding HK holidays.
We love to hear from you! But please ensure to read our FAQ first - as it covers most answers about shipping, delivery, currency and returns.
Otherwise, send us a message - or email us direct to support-hk@KILLSTAR.com
Please note that requests to remove or delete your account in line with GDPR may require verification before we can complete this request. In these cases we will contact you directly via email.
Contact Us Online
|HONG KONG||Y||3-5||HKD 23|
|SOUTH KOREA||Y||3-5||HKD 79|
We offer a 14-day refund policy.
All items must be returned in their original condition. Sale items will receive store credit.
Underwear, bodysuits, swimwear and earrings are none returnable due to hygiene restrictions.
WHAT TYPES OF PAYMENT DO YOU ACCEPT?
CAN I PAY WITH US DOLLARS, EURO, OTHER CURRENCY?
All our prices are in HKD but you can pay in any currency.
DO YOU SHIP WORLDWIDE?
No - please check our shipping page for details on where we ship to.
CAN I CANCEL MY ORDER?
Yes - let us know as soon as possible via email or the contact us form.
CAN I CHANGE MY ORDER BEFORE IT'S SHIPPED?
No - orders can't be amended once placed.
WHERE CAN I TRACK MY ORDER?
Once your order has been dispatched, you will receive a tracking number which you can use to track your order.
HOW DO I MAKE A RETURN?
Please use the returns form provided on the website.
HOW DO YOUR SIZES COMPARE TO OTHER BRANDS?
Our sizes are true to size and compare to standard sizes.
Size recommendations vary per style. Please see product description for details.
For further assistance please contact us.